Erasmus Mundus Student Protection
What will you find on the website ?
The insurer and Assistance Provider is Europ Assistance. The website has been designed by Marsh, the insurance broker, to inform you in detail about the EMSP (Erasmus Mundus) and UGSP (UGhent) insurance cover provided by your University (check your policy number if it starts with EMSP or UGSP). For each Information Section you need to scroll down.
Your insurance documents have been sent to you by email at the request of the University at the e-mail provided by them. The document is an original, and on the first page of your insurance certificate your full name, policy number and insurance period are stated, on the second page is the summary of the coverage (also available in the 'Summary of cover' section), and on the last page you can find the phone number you need to dial in case of hospitalisation and emergency assistance. As this document is an original you will not receive a paper version in the post
We advise you to download the document in the 'General Terms and Conditions' section, and to check the full description of the cover and exclusions applicable. When you go to see a doctor or specialist, always ask for a medical report. If the Insurer does not know the nature of your medical treatment they will not be able to refund you.
The Assistance Provider is Europ Assistance and in case of Hospitalisation and Emergency you need to contact the Assistance Provider 24/7 on the phone number provided in the 'Assistance Needed - Hospitalisation' section. Always clearly mention your full name and policy number.
Marsh will assist you in the answering of questions you still may have relating to the cover through the 'Contact Us' section when the reply to your query is not provided in the 'F.A.Q.' (Frequently Asked Questions) section. Always clearly mention your full name and policy number. You also can contact us by email emis2.info@marsh.com. Never call the helpline for questions about the cover. For queries regarding the status of your claim refund we will not be able to assist you. For claim refunds you will need to contact the Claims Administrator of the insurer by clicking on the web link indicated in the Claim Procedure section.
The claim refunds are treated by the insurer Europ Assistance, and not by Marsh. The procedure and link to be used are available in the 'Claim Procedure' section.
General Data Protection Regulation (GDPR)
For the purpose of placing and servicing your insurance policy, MARSH needs to process some of your personal data. Aside your name, birth date, email, etc. we occasionally may also have to process or store emails containing sensitive data you and the university that purchased the insurance for you, shared with MARSH. For instance, you may request our advice whether your specific physical condition is covered under the policy, or regarding an injury that occurred during your travel and/or stay, or when you copy us in emails addressed to the claims handler/insurer to request a refund for hospital and/or other medical cost related invoices. In accordance with the General Data Protection Regulation, we hereby inform you that when you send us a query containing sensitive personal date by email or through the CONTACT US section you are providing your consent to MARSH to process this type of medical data. You may withdraw that consent at any time. We inform you however that such withdrawal could imply that we or the insurer could no longer be in a position to continue to provide services.
Consent Form (GDPR)
We respect and protect your privacy to provide you with our services, and advise you to fill in the consent form upon receipt of the email containing your insurance certificate, and not to wait till you have a claim:
- On the Address box : fill in your home residence address
- Name of company : indicate the name of the university provided on your certificate
- Policy Number : indicate the policy number indicated on your certificate
- Zone “Claim Ref” : indicate N/A (not applicable)
- Zones “Client number“ & “invoice number” : indicate N/A (not applicable)
Last update : 26.08.2022
