What will you find on the website ?

This website has been designed by Marsh, the insurance broker, to help you find appropriate support, inform you about your EMPA and UGPA insurance cover (check your policy number if it starts with EMPA or UGPA), assist in the answering of questions and explain you the steps you must take after an accident.

The insurer is XL Catlin Insurance Company SE, underwritten by XL Catlin Services SE, Belgium Branch.
In case of an Emergency, you can contact the Assistance Provider 24/7. For more information go to the section "Assistance Needed".
The claims are treated by Intrust Nederland, and you will find their contact details in the "Claim Forms" section in the downloadable documents.

General Data Protection Regulation (GDPR)
For the purpose of placing and servicing your insurance policy, MARSH needs to process some of your personal data. Aside your name, birth date, email, etc. we occasionally may also have to process or store emails containing sensitive data you and the university that purchased the insurance for you, shared with MARSH. For instance, you may request our advice whether your specific physical condition is covered under the policy, or regarding an injury that occurred during your travel and/or stay, or when you copy us in emails addressed to the claims handler/insurer to request a refund for hospital and/or other medical cost related invoices. In accordance with the General Data Protection Regulation, we hereby inform you that when you send us a query containing sensitive personal date by email or through the CONTACT US section you are providing your consent to MARSH to process this type of medical data. You may withdraw that consent at any time. We inform you however that such withdrawal could imply that we or the insurer could no longer be in a position to continue to provide services.

Consent Form (GDPR)
We respect and protect your privacy to provide you with our services, and advise you to fill in the consent form upon receipt of the email containing your insurance certificate, and not to wait till you have a claim:
- On the Address box : fill in your home residence address
- Name of company : indicate the name of the university provided on your certificate
- Policy Number : indicate the policy number indicated on your certificate
- Zone “Claim Ref” : indicate N/A (not applicable)
- Zones “Client number“ & “invoice number” : indicate N/A (not applicable)


Last update : 17.05.2021